Supervisor, Aquatics

**Date Posted**: November 4, 2024

**Position Title**: Supervisor, Aquatics

**Location**: Tong Louie Family YMCA (14988 57 Ave, Surrey, BC V3S 7S6)

**Terms**: Permanent, Full Time; 35 hours per week

**Shift**: Shifts will vary; schedule will consist of weekdays, evenings and weekends

**Salary**: $55,000 - $70,000 plus full benefits package

**Start Date**: As soon as possible

**Reports To**: Centre Manager

**Benefits**:

- Free YMCA gym membership
- Business casual dress code
- Flexible schedule and 35 hour week
- Professional development and training opportunities
- Extended health and dental benefits
- Disability and life insurance
- Employee assistance program with free access to counselling
- Retirement plan with employer matching

**Nature & Scope**:
**Major Responsibilities**:

- Develops and implements strategies that achieve and sustain program growth for aquatic programming
- Ensures the provision of a safe aquatic environment through the hiring, supervision and training of lifeguards, instructors, and volunteers
- Performs service standards and provides leadership through direct service delivery, with a focus on program quality and participant engagement
- Identifies resource needs and liaises with Recruitment for hiring of new staff.
- Provides role and program specific orientation and training to new employees and volunteers.
- Coaches, develops, and supports employees and volunteers to achieve excellence in service delivery.
- Provides ongoing management of employee and volunteer performance and completes reviews within required process timeframes.
- Deals with performance issues using the required steps in the discipline process, up to and including termination.
- Participates in branch/program planning sessions and assists with the development and implementation of program plan and materials, ensuring compliance with Association/legislative requirements.
- Assists in preparation of program operating budget and ensures program is delivered within budget.
- Attends staff meetings, planning sessions and training events as required
- Explores and develops community partnership opportunity with the goal of increasing the breadth of YMCA programs and services
- Communicates with program participants and/or stakeholders to ensure service delivery standards are being met
- Promotes philanthropy through the YMCA’s annual Community Campaign

**Requirements**:

- Minimum 3 years progressive, results oriented, customer service, and supervisory experience.
- Post‐secondary education in a related field
- Demonstrated achievement in implementing service standards
- Current Standard First Aid and CPR‐C & AED certificate
- Access to a vehicle or able to travel within the Lower Mainland and Fraser Valley
- 3 professional references

**Additional Qualifications (assets)**:

- NL
- SI
- Aquatics supervisory experience
- Lifeguard/Swim Instructor experience
- Aquafit

**Application Deadline: November 14, 2024**

**About Us**:
The YMCA cares about the same things you do: raising healthy and resilient children, ensuring youth feel confident and supported, and helping people feel healthy and connected to others in the community**. **As the Lower Mainland's largest operational charity, we are 4,000 staff and volunteers providing vital community services that are having a positive impact on some of the community's most pressing social issues. Central to our success are:

- The **people** who unite behind our mission to help people reach their potential
- The safe and welcoming **places** we provide—from health and fitness facilities to childcare centres to camps—that foster a sense of community
- The comprehensive community **programs** that provide the skills, opportunities and confidence people need to achieve their potential

These people, places, and programs come together to create a sense of belonging and a supportive network that have proven time and again to help people achieve their personal goals. For some the impact can be truly transformational and can have an enormous ripple effect on those around them.

**About You**:

- ** Do the right thing - **You are caring, respectful, honest and responsible in all you do
- ** Put people first -**You believe in the strengths, perspectives and passion of people
- ** Keep our promises -**You do what you say you will do
- ** Lead by example -**You are courageous, speak with conviction, listen attentively and collaborate

**Competencies**:
**_ Commitment to Organization and Values: _**Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, outcomes and values of the YMCA.

**_ Leadership:_** Motivates and inspires self and others to take action to achieve desired outcomes.

**_ Communication: _**Communicates in a thorough, clear and timely manner.

**_ Creativity and Innovation:_** Develops new ways or adapts existing ideas to improve programs and service.

**_ Team Work:_** **The ability to work effectively with o