Overnight Customer Service Representative

OVERNIGHT CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

Who is a Customer Service Representative (Motivator)?

The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club.

Key Responsibilities:
• Be Pleasant and Present with every greeting and interaction.
• Greet Members as they come into the Club and check them in for their workout.
• Direct Potential Members to relevant services and amenities.
• Handle incoming calls from Members and Potential Members, including answering the phone within three rings and taking messages or booking appointments.
• Assist Members on the floor with questions about equipment and facilities.
• Possess in-depth knowledge regarding Memberships and all Club services and amenities, and able to sell these products when opportunities arise.
• Resolve Member issues or concerns in a courteous and professional manner.
• Provide personalized support and guidance to new and current Members.
• Maintain cleanliness standards and complete any required cleaning tasks.
• Complete any other tasks required to provide an exceptional experience for Members and guests.

Requirements:
• CPR-A & AED Certification
• Smart Tan certification
• Interpersonal Savvy: Excellent communication and interpersonal skills.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
• Team Contribution: Collaborative and willing to help others succeed.
• Approachability: Friendly and approachable demeanor.
• Knowledge of the fitness industry
• Excellent written and verbal communication skills
• Superior customer service skills; ability to fully understand and embrace company culture
• Proficiency in the use of computers
• Previous customer service and sales experience an asset

Benefits:
• Ongoing training and development to ensure a long and successful career path
• Career advancement opportunities
• Competitive Total Rewards Package
• FREE Fitness membership
• Fun and energetic atmosphere to come to every day

Compensation: $17.95 - $19.45