Warehouse Customer Service Administrator

**Scope/ Overview of Position**:
Launched in 1979 as a wholesale and distribution company, SDR has transformed itself into a leader in the North American 3PL market, specializing in the fashion, footwear, accessories, and related soft goods fulfillment market niche. Well known within the industry for its attention to detail and the constant strive for perfection, SDR’s success has been supported by a top-notch Warehouse Management system (Manhattan Scale) with RF inventory control and a fully compliant EDI communication solution.

SDR hosts a clientele base in excess of 100 customers with over 1000 vendors. Our footprint is in excess of 2 million square feet throughout North America

**SDR Distribution Services is looking for a Warehouse Customer Service Administrator to join our growing team**

**Key Responsibilities & Duties**:

- Manage the day-to-day customer service, administrative and operational relationship with the client
- Willingness to learn and dig deep to understand operational processes. You will bridge the gap with client requests by demonstrating an ability to adapt and pivot as necessary.
- Ensure all shipments received from our suppliers are received into our inventory systems (Manhattan Scale) and the putaway of SKUS is setup.
- Booking delivery appointments with carriers and clients.
- Ensure all relevant packing slips/ documentation is correct.
- Waves orders and organizes workflow based on Client shipping plan
- Makes sure all orders are ready for shipping
- Makes sure inventory (Cycle Counts) are performed and variances investigated with client

**Qualifications, Education and Experience Required**:

- A minimum High School diploma is required
- Must have experience working in a warehouse environment in a Customer Service capacity
- 2-3 years of related administrative experience.
- Excellent organizational skills are crucial for this position
- Knowledge and experience using RF scanners an asset
- You can handle many tasks at the same time and meet deadlines, while keeping cool
- You’re approachable, positive, and enthusiastic
- Strong working knowledge of Windows, Excel, Word and Outlook
- You can easily learn other software and systems
- Impeccable written and verbal communication skills
- Able to work with all levels of staff
- Keen eye for detail
- Proven analytical and problem-solving abilities