IT Support, Systems Administrator

123Dentist is Canada’s largest majority dentist-owned network of dental practices, with more than 400 locations nationwide and over 6,000 employees. We offer professional advancement opportunities, competitive compensation, corporate sponsored incentive programs such as phantom stock option plan for full-time employees (a **first** of its kind in the Canadian dental industry), and a long-term career in a growing network located in multiple communities across the country, at all levels of the industry.

Whether you’re entering the job market or you’re an experienced practitioner, we welcome your interest Come join the 123Dentist team and be part of our success. We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement.

This role will be based from our Head Office in Brossard, Montreal QC. This is an **on-site** position.

**Job Overview**:
This position assists the Director of IT and systems administration team in supporting in all technical areas for internal users. Providing level 2-3 technical support and solutions. This role requires a personable and capable professional who can expect to have regular interactions with end users and will deliver timely solutions for their day-to-day support needs.

**Responsibilities and Duties**:

- Provide level 2-3 technical support to internal users
- Diagnose and resolve hardware and software problems
- Configure, install and maintain computer systems and peripherals
- Manage and track incidents and requests in the ticketing system
- Participate in projects to improve and deploy new technologies
- Collaborate with internal teams to resolve complex issues
- Significant contribution to cybersecurity (verification of logs and other improvement actions)
- Other duties as assigned by the leader

**Education, Credentials, Qualifications**:

- Requires a Diploma of College Studies (DEC) in Computer Science
- A minimum of 4 years of experience in IT including 4 years of experience as a level 2-3 IT Technician

**Required Skills & Abilities**:

- In-depth knowledge of Windows operating systems
- Excellent problem solving and troubleshooting skills
- Excellent communication skills and customer service
- Networking knowledge such as (TCP/IP, DHCP, DNS, VLAN, VPN, etc.)
- Server administration knowledge (Windows Server, SQL Server, Linux)
- Experience with virtualization (VMware)
- Experience in managing the Fortinet Suite
- Comfortable with managing Office 365, Exchange 365, Microsoft Azure and AWS products

**What We are Offering**:

- Full-time employment, competitive salary and great benefits package
- A collaborative team that will support and train you, great office environment
- Challenging and rewarding role that will develop your skillset and talent
- Dynamic, fast-paced and growing company, with an entrepreneurial, ‘can do’ attitude
- We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._