Digital Media Specialist, Central

Libraries build community.

At RPL, we’re on a mission to provide Regina residents with opportunities for discovery and learning in an inclusive, customer-centred, and safe environment — and we could use your help.

**JOB SUMMARY**:
The Digital Media Studio is an interactive space with specialized hardware, equipment and software that will provide customers the opportunity to explore, collaborate and learn about digital media and create professional quality audio and video productions.

Reporting to the Curator, Moving Image and Performance, the Digital Media Specialist is responsible for the delivery and support of all services within the Digital Media Studio. This position provides support, training and activity coordination for all users of the Digital Media Studio (library customers, staff, community groups, etc.) and is responsible for identifying opportunities to expand and infuse digital media literacy into library services and programming across all RPL branches and the communities they serve.

We are looking for a passionate, motivated individual who has a demonstrated commitment to delivering excellent customer service. You like nothing better than ensuring library customers are provided with the best possible service and this is seen in the work you do every day. You are committed to an environment of respect, teamwork and accountability. If you pride yourself in making a difference, we welcome you to join our team.

**JOB DESCRIPTION**:
1. Facilitates access and use of space and resources within the Digital Media Studio. This includes establishing and enforcing processes and procedures to ensure fair and appropriate use of resources across all user segments of the Digital Media Studio (e.g. library customers, internal programming staff and 3rd party groups and associations wishing to utilize the Digital Media Studio for external programming and events).

2. Identifies opportunities, develops ideas and coordinates the planning and implementation of digital media programming. Works closely with Community Engagement and Programming team and other vested internal departments (Dunlop Art Gallery, Film Theatre, Public Services, Marketing and Communications, etc.) to develop high profile and engaging digital media programming, contests and events that resonate with the communities and customers we serve.

3. Develops and facilitates customer support solutions for all user segments of the Digital Media Studio and its products and services. This includes self-serve support tools as well as facilitated training/orientation workshops for customers, staff and 3rd party partners, groups and associations.

4. Coordinates the development of an evaluation and measurement program to monitor usage and drive out continuous improvement opportunities to enhance and expand the Digital Media Studio product and service offering. Works closely with Assessment Librarian and eServices Analyst.

5. Performs related work, including participation on teams, committees or special projects as assigned by the Curator, Moving Image and Performance.

**QUALIFICATIONS**:
1. Three years demonstrated experience in sound studio digital audio recording, video recording, studio lighting, framing and green screen studio techniques, graphic design and post-production audio/video editing.

2. Experience with various media production software platforms, such as Adobe Creative Suite (Adobe Premiere Pro, Adobe After Effects, Adobe Audition, etc.) and Avid Pro Tools or similar Digital Audio Workstation (DAW) software platforms.

3. Experience with musical instruments and/or working with musicians is a definite asset.

4. A diploma in Business, Marketing or a related field of study preferred.

5. Demonstrated ability to establish and maintain positive working relationships with the public, staff and external user groups and to work as member of a team.

6. Demonstrated strong organizational skills including the ability to effectively and efficiently manage work, scheduling, and priorities to support customer-centered services.

7. Demonstrated analytical skills and problem-solving ability, including the ability to assess and problem-solve using logical, fact-based reasoning.

8. Demonstrated ability to assume responsibility, and perform duties requiring independent judgment, initiative and discretion.

9. Demonstrated ability to manage time effectively and meet deadlines and work under mínimal supervision.

10. Demonstrated ability to develop and lead innovation and to handle multiple concurrent priorities.

11. Demonstrated commitment to deliver consistent, high quality customer service.

12. Demonstrated strong oral and written communication skills.

13. Knowledge of program design, management and evaluation.

14. Excellent relationship building skills, able to manage internal and external customers.

15. Excellent follow through on tasks.

16. Self-starter who is proactive and solutions oriented.

Competition #79/22 - position # 21329