Team Lead, Administration

Position Title:
Team Lead, Administration

Location:
Tong Louie YMCA (14988 57th Ave, Surrey BC)

Terms:
Permanent, Full-Time, 35 hours/week

Shift:
Shifts may vary and include mornings, evenings and weekend shifts

Salary
0-500 Hours $20.00 per hour

501-1000 Hours $20.62 per hour

1001-1500 Hours $21.87 per hour

1500+ Hours $23.05 per hour

Start Date:
As soon as possible

Reports To:
Center Manager

Nature & Scope:

The Administrative Team Lead will report directly to the Center Manager and will work collaboratively with the leadership team. The Administrative Team Lead will be responsible for providing administrative support to the Tong Louie Family YMCA Facility and Association projects. The Administrative Team Lead is responsible for providing exceptional service to Members and guests of the YMCA and will follow the practices outlined in the YMCA 7 Steps of Selling, SAM 2.0 and the YMCA Core Values.

Major Responsibilities:
• Supply Ordering for all program areas
• Meeting room and facility bookings
• Ongoing cashouts for Membership staff, including bank deposits
• Room bookings and facility master schedule
• Internal communication including facility signage, calendars and schedules
• Mail and couriers, including managing postage machine
• Annual campaign administration
• Promote membership sales and services in a positive and professional manner
• Build meaningful relationships through positive daily interaction with YMCA members, visitors, and colleagues
• Promote philanthropy through the YMCA’s annual Strong Kids Campaign
• Support a productive and cheerful team that provides excellent customer service
• Become proficient in operation of the Active Net customer database
• Use established systems and structures to record and report on member satisfaction, interest trends, and activities
• Maintain an atmosphere of achievement that inspires self and others to succeed at the highest levels
• Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff
• Maintain a neat, orderly, and clean environment, including all program areas, common spaces, and washrooms
• Assist with training new staff/volunteers in procedures and practices
• Attend staff meetings, planning sessions and training events as required
• Social Media monitor and post for Tong Louie and update website
• Duty Manager Support
• Program Invoicing
• LIT-CAN
• Program Planner for branch

Requirements:
• Current Standard First Aid and CPR-C & AED certificate
• ActiveNet experience/knowledge and asset
• Computer proficiency, including Microsoft Office
• Experience in fast paced, customer focused environment
• Demonstrated high level of organizational and customer service skills
• Proven decision-making competency and ability to think quickly in difficult situations
• Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
• 3 professional references

Application Deadline:
June 7, 2025

Internal Applicants: Please apply through the ADP Career Centre

The YMCA cares about the same things you do: raising healthy and resilient children, ensuring youth feel confident and supported, and helping people feel healthy and connected to others in the community
.
As the Lower Mainland's largest operational charity, we are 4,000 staff and volunteers providing vital community services that are having a positive impact on some of the community's most pressing social issues. Central to our success are:
• The
people
who unite behind our mission to help people reach their potential
• The safe and welcoming
places
we provide—from health and fitness facilities to childcare centres to camps—that foster a sense of community
• The comprehensive community
programs
that provide the skills, opportunities and confidence people need to achieve their potential

These people, places, and programs come together to create a sense of belonging and a supportive network that have proven time and again to help people achieve their personal goals. For some the impact can be truly transformational and can have an enormous ripple effect on those around them.

Our Values:

Inclusive -
We value and respect different backgrounds and build meaningful connections by meeting people where they are at.

Supportive -
We are empathetic and caring; we listen to understand different needs and do the right thing.

Innovative -
We embrace creative ideas to improve what we do and to seek new ways to deliver exceptional experience and excellence.

Accountable -
We do what we say, show up for others, lead by example, and act with integrity.

Competencies:

In addition to bringing a commitment to YMCA vision and values, and an orientation to service, the candidate should possess the following competencies:

Commitment to Organization and Values:
Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, outcomes and values of the YMCA.

Leadership:
Motivates and inspires self and others to take action to achieve desired outcomes.

Communication:
Communicates in a thorough, clear and timely manner.

Creativity and Innovation:
Develops new ways or adapts existing ideas to improve programs and service.

Team Work:
The ability to work effectively with others to achieve optimal results.

Product Knowledge:
Thorough understanding of the components required in providing quality care.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our Human Resources department.

Thank you for your interest and application.

Due to the high volume of applications received, only short-listed candidates will be contacted.